- Privacy Policy -

1. Overview

This Privacy Policy explains how FixByAlex (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website fixbyalex.com or any of our services.

2. Information We Collect

We may collect personal details that you provide directly, such as:

• Name, email address, and phone number (when you contact us or submit a form).
• Device or system details (when requesting support or diagnostics).
• Optional feedback or messages provided through Google Forms.

We do not collect sensitive data or store payment information directly on our site.

3. How We Use Your Information

Your data is used to:

• Respond to your enquiries and provide requested services.
• Send updates about your PC build, repairs, or support tickets.
• Improve our services and website experience.

4. Data Protection

We use secure systems (such as Google Workspace and Firebase Hosting) to protect your information. Access is restricted to authorized personnel only. We will never sell, rent, or share your information with third parties except when necessary to complete your requested service (for example, ordering PC parts from suppliers).

5. Cookies & Analytics

Our website may use minimal analytics tools (such as Google Analytics) to understand visitor interactions. Cookies, if used, are only for essential site functionality or anonymous statistics.

6. Your Rights

You have the right to request access, correction, or deletion of your personal information. You may also withdraw consent for communication at any time by contacting us via email.

7. Third-Party Links

Our website may include links to external services (such as Google Forms or Instagram). We are not responsible for their privacy practices and recommend reviewing their respective privacy policies.

8. Contact Us

For privacy-related questions, please reach out to: